Liberty Mutual Insurance Reviews
Liberty Mutual is one of the largest property and casualty insurers in the world. They operate in 27 countries worldwide, and offer a variety of insurance products in the United States. Liberty Mutual operates in all 50 states and may also offer insurance products through subsidiaries such as Safeco Insurance, State Auto, and Liberty Mutual Surety.
- Introduction to Liberty Mutual Insurance
- What kind of car insurance does Liberty Mutual offer?
- How does Liberty Mutual Insurance work?
- Pros and Cons of Liberty Mutual Insurance
- Real Reviews for Liberty Mutual Insurance
- Get customer support for Liberty Mutual Insurance
- Frequently Asked Questions (FAQ)
Introduction to Liberty Mutual Insurance
Liberty Mutual was established as a mutual insurance company offering workers compensation insurance in 1912. In the US, Liberty Mutual continues to operate as a mutual organization, meaning that policyholders are considered shareholders in the company. While it’s most well known for auto insurance, Liberty Mutual also offers products in commercial insurance, life, pet insurance, and other property insurance.
What Kinds of Insurance Does Liberty Mutual offer?
Liberty Mutual offers a range of personal and business insurance products. They insure a range of vehicles in addition to standard autos including antique & classic cars, motorcycles, boats, recreational vehicles, and ATVs. Their property insurance includes policies for homeowners, renters, condos, landlords, mobile homes, and flood insurance. Liberty Mutual also offers life, pet, identity theft, and umbrella (or excess liability) insurance.
Does Liberty Mutual Sell Auto Insurance?
Yes, Liberty Mutual sells personal and commercial auto insurance. For personal autos, you can purchase standard coverage such as liability, collision, and comprehensive coverage from Liberty Mutual. They also offer optional coverages including Better Car Replacement, gap insurance, and Accident Forgiveness.
If you own specialty vehicles, Liberty Mutual also offers policies for motorcycles, collector/classic cars, ATV & off-road vehicles, RVs, and boats. Availability of some specialty insurance products varies state by state, but Liberty Mutual personal auto policies are available in all 50 states and the District of Columbia.
Does Liberty Mutual Sell Homeowners Insurance?
Yes, Liberty Mutual sells homeowners insurance. Standard personal property coverage is offered to protect your dwelling and other structures, as well as your personal belongings. Buyers can also purchase liability, excess liability (Umbrella), and optional protections against water backup, wind damage, flood and other risks. Liberty Mutual also offers condo, landlord, mobile home, and renters insurance.
How does Liberty Mutual Insurance work?
Liberty Mutual is a nationally recognized personal and commercial insurance company. As the largest property and casualty insurance companies in the world by premium - Liberty Mutual wrote $56.58 billion in premium worldwide. Operating on such a large scale, Liberty Mutual can provide a wide range of products to a variety of customers. To access one of Liberty Mutual’s personal insurance products, you can quote your policy through their site or call an agent directly at 844-349-8390.
Pros and Cons of Liberty Mutual Insurance
Pros
Available in all 50 states
Wide variety of insurance products for easy bundling
Strong financial rating and above average customer satisfaction rankings
Cons
Below average rankings on J.D. Power’s Auto Claims Satisfaction survey
Received nearly twice as many complaints as expected compared to other companies in the market, according to the National Association of Insurance Commissioners
Real Reviews for Liberty Mutual Insurance
We have used Liberty Mutual for the past 4 years and they have been nothing less than excellent. Their customer service representatives are knowledgeable, always with a wonderful demeanor, responsive to the issues I have called about, and most of all the[y] listen. Without exception, when I hang up, I know that the situation has been resolved. I never have had to make a followup call.
My car was totaled on Monday by an uninsured motorist and by Friday Liberty Mutual had paid off my loan and deposited the remainder in my checking account. I am very pleased with the service from Liberty Mutual Insurance.
Customer service is always easily reachable. I use the phone or email. They are helpful with accidents. One time my husband had someone rear end him on the highway. We tried to get the other person's insurance cover, but was always a delay. Thus kept us waiting to get the vehicle fixed. Liberty Mutual had us go ahead and fix the vehicle, they took care of the bill and went after the other insurance company afterwards. One slight negative is whenever we make an adjustment on the car insurance we get new insurance cards mailed out whether or not they are needed, I think just adds to the cost of the insurance. They offer many ways to pay the bill.
I would really recommend for Liberty Mutual to take better time and deeper thought before they just make any decision. There was a miscommunication and I caught the issue, but when I called LM, I got the run-arounds and to where the phone would ring constantly and you talk about frustrated!!! They promptly took fault for a fender bender that was NOT my fault. When someone turns left into your car when they turned off of their street driveway as your fault is beyond me. Technically, I look at it as though they got had. Yes, LM's rate have skyrocketed ridiculously-- along with all else, I suppose, but I have no other real problem with this company. They also just need to make it a little easier to get through to someone when we call in to them.
Up until now I have been satisfied with them, If I would have known that I could have gotten cancelled for using my towing three times in three years I would have used my AAA. They cancelled me for something that I did not know anything about. I was with them for three or years. They need to inform customers about this.
When I was shopping for insurance I found Liberty Mutual's prices to be better than anywhere else. So, I got in and started a policy. Well, we started with 5 vehicles, and now we're down to 4 because we sold one. I would expect my premium to drop, right? Nope. Went up. LOL. Talked to an agent and he had to be one of the most rude, condescending people I've ever talked to on the phone. AND, he hung up on me when I was trying to get him to review my policy and see if there is anything he could do. I very much do NOT recommend these guys. Funny commercials, but customer service is pathetic. I'm moving on to someone else, even if it costs me more.
More expensive than everyone else. And they raised my rates twice in less than a year. I have a perfect driving record going all the way back to when I first got my license at 16 yrs old. I have no accidents, no tickets, no arrests, and my insurance has never lapsed. But, they raised my rates Twice and NEVER informed me either time. Sneaky, underhanded, and spineless actions. S***** company. When I canceled my policy the lady on the phone was so nasty. She even started asking me questions that had ZERO barring on my car insurance. It was weird and creepy. And she was super disrespectful, even yelled at me because I told her I'm switching to Progressive and saving $66 a month, and she Yelled at me. Horrible customer service, horrible rates, and horrible business practices.
Buyer beware. When I switched from AAA to try and save some money, These folks offered to give me the same coverage for less money. Just what I was looking for. Bad idea. Three weeks ago I was taking my wife to work and a cell phone junky ran a red light and took the front end off my truck. My wife was hurt and sent away in an ambulance. To my horror the rep that sold me the policy, got me good. I found out I was saving money but did not get the proper coverage. All i had was liability. No vehicle replacement. No rent a car. not even medical. I was paying for the other driver. I was told to pound sand. I was lied to for a lousy buck. Just to get me to purchase. This is a big lesson learned. People and companies just want to get your money. Honesty does not exist in this company.
Get Customer Support For Or File A Claim With Liberty Mutual Insurance
Customer support for Liberty Mutual Insurance is available via phone, or via your online account. Customer support for all policies is available at 800-290-8711. Alternatively, policyholders can file a claim or reach customer support by logging into their online account here.
Claims can be reached at the number 800-225-2467, or through their reporting portal. If you’re covered for roadside assistance, you can also contact their 24/7 roadside assistance service at 800-426-9898.
If you’ve filed a claim against a Liberty Mutual or Safeco customer, Liberty Mutual also lets you register for claim information so you can get updates on your claim without calling.
How to cancel Liberty Mutual Insurance
To cancel Liberty Mutual Insurance, call their customer service line at 800-290-8711.
Frequently Asked Questions
Should I Buy Liberty Mutual Insurance?
Liberty Mutual insurance can be a good fit for you if you want to be rewarded for shopping online (they offer an up to 12% discount), or if you need specialty insurance products like Motorcycle or Collectible Car insurance. If you can’t find an insurance product through your carrier, it’s likely that Liberty Mutual sells that product through their diversified offerings.
Is Liberty Mutual Insurance a good insurance company?
Liberty Mutual is a legitimate insurance company that offers a wide range of policies. Whether they’re good for you or not depends on a wide variety of factors, from whether they offer the best price to how well they’ll service a claim for you. Looking at popular ratings, Liberty Mutual has a mixed reputation. They have an A “Excellent” rating from AM Best, and were rated Above average for Customer Satisfaction by J.D. Power. But Liberty Mutual also received an above average rating on the NAIC - Complaint index and ranked below average on J.D. Power’s rankings for Auto Claims Satisfaction. None of these rankings indicate whether Liberty Mutual will be a good fit for you personally, but they do provide insight into their financial stability and popular customer complaints.
How does Liberty Mutual Insurance make money?
Liberty Mutual Insurance earns revenue through the premiums paid by its policyholders for insurance coverage. As part of its diversified offerings, Liberty Mutual has also purchased additional insurance companies such as Safeco in 2008 and State Auto in 2022, and created their own insurance agency, Comparion.
Is Using Liberty Mutual Worth it?
Liberty Mutual Insurance can be a great fit if you’re looking for insurance you can easily access online, if you want a major insurance carrier offered in every state, or if you need a specialty insurance product. However, the only way to know if they offer you the best price is to compare your prices across carriers.
